Here we go, a new year (thank goodness) and while things are still challenging for many of us, with hope on the horizon, we're laying out some of the top local digital marketing topics and trends we expect to see in 2021.
If 2020 taught us anything, it's that small businesses need to be flexible and agile in their strategies and operations to survive tough times. We're all hoping for brighter days in 2021, but that ability to change and adapt will never go out of style.
Be ready for inevitable disruptions to your ability to do business so you can roll with the punches instead of fighting fires.
TO DO: Make a plan (and a backup plan!) so you have a roadmap to get through whatever lies ahead. Planning boosts your chances of success and lowers your stress - two amazing reasons to start planning.
The majority of local businesses made some changes in 2020 that included a larger dependence on online offerings.
Maybe your classes moved online, or you finally finished that online store on your website. Whatever changes you made are likely to stick around in 2021 and beyond.
TO DO: Keep that curbside delivery, online class, or e-commerce going. 46% of customers are telling us they're loving the convenience and hope local businesses keep them on the menu.
3. THE PERSON BEHIND THE POST πβοΈ
This year it's all about transparency and humanizing your business. Customers want to know there are people behind the brand, a person behind the social media post.
We've had enough isolation in 2020 and are craving that person to person interaction for 2021. Local businesses that can connect with their communities will see more success.
TO DO: Put yourself out there (ahem, live video anyone?) on social media, on your website, on Google and let people know the faces behind your business and why you love serving your community.
Local SEO has always meant paying attention to Google but with their continued addition of new tools to help small businesses in 2020, Google's role in local success just keeps growing. From mastering Google My Business to making sure you're mobile-optimized, keeping up with Google in 2021 will spell success.
TO DO: Check in with Google My Business weekly - posting, responding to reviews, and adding new photos and videos. Be sure your site makes the grade with Google's new website metrics coming in May 2021 to ensure solid search result rankings.
Get Local Marketer's Weekly Tip, our free newsletter, and be the first to get one smart-but-simple online marketing tip each week. Subscribe today and you'll also get a free copy of our report: The State of Local Online Marketing 2021.
50% Complete
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.